Sampling, Process & Project Execution FAQs

Damage is rare due to our careful packaging, but we’re prepared. We photograph damage, file claims with insurers, and resolve quickly. You won’t bear the cost of damage caused during transit. This is what insurance covers.

Large projects require orchestration. We create master timelines ensuring rugs are produced and delivered in coordinated phases. Colours are matched across rugs to ensure visual consistency. We manage seaming, installation coordination, and handoff to your team. This is where our expertise shines.

We’ve executed projects of all sizes. A 10-room hotel might need 20–30 rugs; a large resort might need 100+. Our production capacity accommodates large concurrent projects, and our team grows to manage them efficiently. We discuss project scope, timeline, and logistics upfront.

Hospitality projects command different economics than single residential rugs. We offer tiered discounts based on total spend and often work with flexible payment terms aligned with your project milestones. Let’s discuss your budget and scale early.

Installation coordination is especially important for hospitality. We work with your installation partner or recommend experienced teams. We manage delivery timing to align with site readiness. For wall-to-wall carpet, we coordinate installation specialists. This removes logistical burden from you.

Approved samples are our production reference. Quality control ensures the full rug matches the sample colour, material, and craftsmanship. If there’s any significant deviation, we remedy it. This is rare but possible due to material batches or dye variations—we’re transparent about this.

Installation requires local presence and licensing; we partner with qualified installers instead. For larger projects, we maintain relationships with reliable teams globally. We brief installers on your rug’s specifications and care requirements to ensure proper handling.

Photos and written notes help us understand your preferences precisely. Vague feedback (“It’s not quite right”) requires clarification calls. Specific feedback (“The blue should be cooler, similar to the original reference”) allows us to adjust quickly. We also offer sample revision calls to discuss in real-time.

Proper packaging is essential. We use acid-free materials, ensure secure wrapping, and use sturdy boxes. Large rugs are placed in specialised shipping containers. All shipments include insurance and tracking. We manage logistics end-to-end so you receive the rug in perfect condition.

One revision per sample is often included; additional revisions are charged. However, if a revision is due to our misunderstanding or error, we absorb the cost. Provide specific feedback to ensure we address your concerns accurately. Revision timelines are 2–3 weeks typically.

Shipping timelines depend on destination, rug size, and logistics partner. Domestic shipping is faster; international shipping involves customs clearance and longer transit. We provide exact timelines once production nears completion. Expedited shipping is available at additional cost.

Samples are made to order, so there’s a 1–2 week lead time for dye preparation and production, plus 1 week for shipping. Rush sampling is available (1–2 week timeline) at an additional cost. International shipping may add a few days. We provide exact timelines once you approve designs.

Delivery is coordinated with you. We provide advance notice, tracking updates, and flexibility on delivery timing. Upon arrival, please inspect the rug immediately and report any damage or issues within 5 days. We’re here to address concerns. Take photos if issues arise.

Sample approval signals the green light to begin full production. We confirm all specifications, final dimensions, material batches, and dye colours. Colour matching and material consistency are locked at this point. Changing details after approval adds cost and delays.

If you request changes after production starts, we pause work, adjust dyes or looms, and restart—adding 2–4 weeks and costs. This is why we invest in the design and sampling phases. If a change is essential, we discuss feasibility and additional costs upfront.

We manage design approvals professionally. For multi-party approvals (designer, architect, client), we facilitate the process and track feedback. Change orders are issued if modifications arise post-approval. This ensures all stakeholders are aligned and accountable.

Production is hands-on throughout. Raw materials are prepared, looms are warped with your specifications, artisans execute the construction, and finishers perfect edges and details. Quality checks occur at multiple stages. You receive production updates and photos at key milestones.

Production transparency builds confidence. We photograph your rug at notable stages so you can see the handmade process firsthand. For hospitality or multi-rug projects, updates are more frequent. You’re welcome to ask for specific milestone photos.

In-person studio visits let you meet artisans and see the handmade process firsthand. We accommodate visits with advance notice. If travel isn’t feasible, we offer detailed video tours showing production stages, looms, and your specific rug in progress.

Quality isn’t a final step; it’s continuous. We inspect dyed materials, verify weaving accuracy mid-production, and conduct thorough final inspections. If issues arise, they’re remedied immediately. This thoroughness ensures your rug meets our standards and your expectations.

Hospitality projects are complex. We manage multiple rug types and sizes, coordinate colour consistency, manage tight timelines, and support installation coordination. We’ve executed properties with 50+ rugs across multiple rooms. Dedicated project managers ensure smooth execution.

Sampling is essential. Physical samples let you feel the material, see colour accuracy, and confirm design direction in person (or via high-quality photos). Samples are typically small (12×12 inches) but are representative of the full rug. Sampling costs are quoted separately and credited toward production.

Samples are tangible representations of the final rug. You’ll see the exact dye colour, how silk or wool feels, the pile height, and pattern clarity. Samples are typically 12×12 inches, which is large enough to assess quality and aesthetics accurately. You can compare multiple samples side by side.

Sample investments are reasonable and fully applied toward production. This ensures you’re confident before committing to a 8–12 week production. Multiple colour or design options can be sampled; costs scale with options. Sampling is worth the investment to avoid production changes.