Products, Materials & Technical Details FAQs

This includes consultation (1–2 weeks), design development (2–3 weeks), sampling (2–3 weeks), production (4–10 weeks depending on complexity and rug type), and shipping (1–2 weeks). Fast-track options are available for urgent projects. We provide detailed timelines once you brief us.

Large hand-knotted rugs can take 8–10 weeks or more if the design is intricate. Hand-tufted rugs typically take 4–6 weeks. Flatweaves are 3–5 weeks. Production is artisanal, so timelines aren’t static, but we provide estimates and keep you updated.

Large hospitality projects often require seaming. Our production team plans seaming strategically to hide it—usually in less-visible areas or aligned with design pattern flow. Seaming adds cost and timeline but is achievable. We discuss seaming approaches during design development if your project needs it.

If you need a rug urgently, discuss this during initial consultation. We’ll assess capacity and advise what’s feasible. Rush production affects quality assurance and team workload, so surcharges reflect this. Not all projects can be rushed—complexity and current capacity limit options.

For hand-knotted, practical maximum width is around 4m (~13 ft) without seaming; length is unlimited. Hand-tufted and flatweaves can exceed this. Very large installations are managed with seaming. Discuss maximum requirements during consultation—we’ll advise on approach.

Lower pile (8-12mm) is more practical for high-traffic areas and shows patterns crisply. Higher pile (15-20mm) is luxurious but requires more maintenance and shows footprints. Flatweaves have no pile. We discuss pile height based on your space and traffic during design development.

Visually, lower pile rugs show intricate patterns clearly and feel crisp. Higher pile rugs feel luxurious and absorb sound but are more maintenance-intensive. In hospitality, lower pile (12-15mm) is often preferred; in residences, client preference varies. We help you balance aesthetics and practicality.

Higher knot density = finer detail and durability. Lower density = faster production and lower cost. Hand-tufted rugs have visual “pile” rather than true knots. We discuss density based on your design complexity and budget during development. Standard densities balance beauty and cost-effectiveness.

Technical specifications are essential for specifications and documentation. We provide these for all projects in a professional format suitable for architectural drawings. Specs are provided once the rug is finalised. We also assist with warranty, care, and installation guidance.

Non-slip underlays are essential safety and preservation. They prevent rug migration, protect hardwood or stone from moisture, and reduce sound in apartments. We can source quality underlays as part of your project or advise on sourcing. Underlay cost is typically 15–20% of the rug cost.

There’s a direct correlation between underlay quality and rug longevity and safety. We source premium underlays and can include them in your order. Standard choice is natural rubber with felt backing—it’s durable, long-lasting, and safe on all flooring types.

It’s easier and more coordinated if we source underlays as part of your order. We know the exact rug dimensions and can provide a perfectly fitting pad. If you prefer independent sourcing, that’s fine—just ensure it’s non-slip and appropriate for your flooring.

High-traffic areas (entryways, hallways, kitchens) need durable constructions like hand-knotted or robust hand-tufted. Moderate-traffic areas (living rooms, bedrooms) suit most rugs. Low-traffic formal spaces can showcase delicate or silk rugs. We help match rug type to your actual usage.

Kitchens are challenging due to moisture and spills. Wool-based rugs absorb moisture; synthetics are easier to clean. In bathrooms, ensure adequate ventilation to prevent moisture accumulation. High-humidity rooms benefit from synthetics or treated materials. We discuss room conditions during consultation.

Babies and children are safe on our rugs. We use non-toxic dyes and secure construction. Hand-tufted is slightly safer than hand-knotted (no loose knots to pull). Ensure proper underlays to prevent tripping. Spills are manageable with appropriate materials—discuss your needs during consultation.

Our dyes are colour-stable and non-toxic once the rug is finished. All new rugs may have slight dye smell for a few days—this is normal and fades quickly. We use reputable dye suppliers who follow environmental and safety regulations.

Pet homes benefit from practical material choices. PET or nylon blends are easy to vacuum and spot-clean. Wool resists staining but requires prompt cleanup. Discuss your pet situation—we’ll recommend the most practical construction and material. Accidents happen; durable rugs are key.

In living rooms, a common approach is having front sofa legs on the rug with coffee table on it—this typically requires a 8×10 ft or 9×12 ft rug. Bedrooms are often 5×8 ft or smaller. Dining rooms need rugs large enough to keep all chairs on the rug when seated. We guide you based on your room layout.

Hand-knotted rugs have each knot tied to the base, making them reversible and extremely durable—often 20+ years of high traffic. Hand-tufted rugs use a tufting gun to insert pile into a base, then back-coat for stability. They’re durable but not reversible. Hand-tufted is ideal for most residential spaces and is 30–40% more affordable.

Small rugs (2×3, 3×4 ft) work for entryways, bathrooms, or bedroom accents. Production-wise, smaller rugs require similar setup but yield smaller materials, so cost-per-square-foot is higher. If you want multiple small rugs, bundling them in one order helps economics.

Hand-knotted is ideal if you want a rug to last 30+ years and be passed down. Hand-tufted is perfect for homes with pets, children, or frequent updates. Both are handmade and beautiful. We help you choose based on traffic, budget, and long-term vision.

Flatweaves and dhurries are essentially the same—woven textiles with pattern integrated into the weave. They’re durable, thin, lightweight, and don’t shed. Perfect for kitchens, entryways, or layering under statement rugs. Less luxurious underfoot than pile rugs, but more practical for certain spaces.

Handloom production is skill-intensive and slower, creating deeply textured, patterned pieces. They’re reversible and durable. Handloom is ideal for high-end residential or hospitality projects where texture and visual interest are priorities. More expensive than flatweaves but less than hand-knotted.

Wall-to-wall carpet is custom-fitted to your room dimensions. We manage material sourcing, installation coordination, and seaming if needed. It’s perfect for hotels, offices, or residential spaces where a unified floor experience is desired. Different from area rugs—it’s permanent installation.

Your choice depends on traffic, budget, desired underfoot feel, reversibility needs, and long-term ownership vision. High-traffic homes with kids or pets: hand-tufted or flatweave. Formal living rooms: hand-knotted. Textured aesthetic: handloom. We help you navigate these trade-offs based on your space and priorities.

We curate materials for beauty, durability, sustainability, and cost-effectiveness. Wool is our most popular base; silk adds luxury and sheen. Bamboo silk and Tencel offer eco-conscious alternatives. Synthetics like PET are practical for high-traffic areas. Blends combine the best properties. We help you choose based on your space and values.

Wool fibres have natural oils that repel liquids, reducing stain risk. It insulates and feels warm underfoot. Wool also ages gracefully—it becomes softer and more character-filled with time. It’s the ideal base material for most residential and hospitality projects. Sourcing ethical, sustainable wool is important to us.

Silk reflects light beautifully, creating visual depth and luminosity in designs. It feels luxurious underfoot but is more delicate and less stain-resistant than wool. Wool-silk blends offer a balance. Pure silk is ideal for formal lounges, low-traffic bedrooms, or as accent pieces in larger rugs.

Silk adds unmatched visual beauty to rugs but requires care. It’s delicate to abrasion and staining. However, in appropriate rooms (formal spaces, adult-only areas), silk rugs are stunning and can last decades. We advise on placement and maintenance to maximize its lifespan.

Bamboo silk (regenerated from bamboo pulp) and Tencel (similar, made from eucalyptus) are sustainable, vegan alternatives to traditional silk. They’re lustrous and beautiful but slightly less delicate than silk. Ideal for clients who want silk’s aesthetics with better durability and sustainable sourcing.

Sustainability matters to us. We’re transparent about material sourcing and continually improve our supply chain. Ask us specifically about the origin of materials for your project—we have detailed information. We can’t guarantee perfection, but we’re committed to responsible practices.

Synthetics are practical and underrated. PET (made from recycled plastic bottles) is durable, easy-clean, and environmentally responsible. Nylon blends are equally tough. These materials still allow beautiful custom design and colour. They’re perfect for high-traffic, high-mess homes.

Blends are smart. You get wool’s durability with silk’s lustre, or cotton’s texture with wool’s warmth. Common blends include 70% wool / 30% silk for luxury with durability, or wool-cotton-jute for textured, eco-conscious pieces. Blends are discussed during material selection.

Typical residential rugs range from 3×5 ft (bedroom) to 9×12 ft (living room). Hospitality projects often require larger or multiple rugs. Hand-knotted rugs have practical width limits (~4m without seaming), but hand-tufted and flatweaves can be larger. We discuss sizing during consultation.