From construction and materials to colour, sizing, customisation, care and production — explore the knowledge behind a bespoke rug.
Damage is rare due to our careful packaging, but we’re prepared. We photograph damage, file claims with insurers, and resolve quickly. You won’t bear the cost of damage caused during transit. This is what insurance covers.
Shipping timelines depend on destination, rug size, and logistics partner. Domestic shipping is faster; international shipping involves customs clearance and longer transit. We provide exact timelines once production nears completion. Expedited shipping is available at additional cost.
Delivery is coordinated with you. We provide advance notice, tracking updates, and flexibility on delivery timing. Upon arrival, please inspect the rug immediately and report any damage or issues within 5 days. We’re here to address concerns. Take photos if issues arise.
Find answers by the topic that matters to you.
Filter, explore, and discover the rug your space has been waiting for.
Share your design concept, moodboard, or sketch. Our craftsmen will translate it into a bespoke rug — any size, any material, any motif.
Tell us what you need. We’ll make it exist.
Customized rugs & carpets to match your unique requirements.
