Do you help with installation logistics?
Installation coordination is especially important for hospitality. We work with your installation partner or recommend experienced teams. We manage delivery timing to align with site readiness. For wall-to-wall carpet, we coordinate installation specialists. This removes logistical burden from you.
Do you provide installation services?
Installation requires local presence and licensing; we partner with qualified installers instead. For larger projects, we maintain relationships with reliable teams globally. We brief installers on your rug’s specifications and care requirements to ensure proper handling.
How is the rug packaged and protected during shipping?
Proper packaging is essential. We use acid-free materials, ensure secure wrapping, and use sturdy boxes. Large rugs are placed in specialised shipping containers. All shipments include insurance and tracking. We manage logistics end-to-end so you receive the rug in perfect condition.