From construction and materials to colour, sizing, customisation, care and production — explore the knowledge behind a bespoke rug.
We stand behind our rugs and offer lifetime support. Tears can be invisibly repaired. Burns can be patched or retuned. Fading can be addressed with professional restoration. We assess damage and provide repair quotes. For large projects, we can arrange collection and restoration.
Hand-knotted tears are repaired by re-knotting threads—the repair becomes seamless and invisible. Burns require careful assessment: if the knots are destroyed, we patch with matching material or re-knot that section. Repairs are detailed work and priced accordingly. We can arrange logistics if you need to ship the rug.
Repair costs scale with complexity. A single snag is quick and inexpensive. A large tear requires re-knotting multiple threads. We assess damage photos and provide quotes. Rush repairs are available. Repairs are investments but extend rug life significantly.
Ship your rug to us or drop it off if local. Include a note describing the damage and your preferred contact. We assess, quote, and wait for your approval before starting repairs. You’ll receive updates and photos of the work. We ship back with care to ensure the repair arrives safely.
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