Maintenance FAQs

Vacuuming prevents dust and debris accumulation, which can damage fibres over time. Gentle suction is essential—high-powered vacuums can damage hand-knotted or delicate rugs. Vacuuming direction should follow the pile direction (if visible) for gentler care.

Your vacuum should have adjustable suction settings. Test on a corner to ensure it doesn’t damage pile or pull threads. Some customers use broom sweeping for very delicate rugs instead of vacuuming. Avoid vacuuming edges repeatedly—they can fray with aggressive vacuuming.

Quick action matters. Blot, don’t rub. Use cool (not hot) water and mild detergent. Work from the edge of the stain inward to prevent spreading. For wine, blood, or stubborn stains, don’t over-treat—contact a professional. Our care guide includes specific stain protocols.

Professional cleaners have specialised treatments for different stain types. Wine, pet accidents, food, oil—all have removal protocols. Fresh stains are 95%+ removable; older stains are trickier. We can recommend professional cleaners in your area if needed.

Professional cleaning removes deep-set dust and allergens, refreshing the rug. Annual cleaning maintains appearance and longevity in busy homes. Hospitality rugs often require quarterly or semi-annual cleaning due to usage. We can recommend professional cleaners and discuss schedules.

Basic care extends rug life dramatically. Vacuum regularly to prevent dust accumulation. For spills, blot immediately with cool water and neutral detergent; never rub. Professional cleaning every 1–2 years maintains appearance. Keep the rug out of direct harsh sunlight to prevent colour fading. We provide detailed care instructions with each rug.