How often should I professionally clean my rug?
Professional cleaning removes deep-set dust and allergens, refreshing the rug. Annual cleaning maintains appearance and longevity in busy homes. Hospitality rugs often require quarterly or semi-annual cleaning due to usage. We can recommend professional cleaners and discuss schedules.
Should I use DIY carpet cleaning machines?
DIY machines risk oversaturating fibres, which damages hand-knotted and natural material rugs. If you choose to use a machine, use it sparingly on low-moisture settings. We recommend professional cleaning as the safest approach, especially for investment rugs.
Can I wash my rug in water?
Hand-washing (gentle water rinse) is traditional and effective for wool rugs. However, it’s labour-intensive and risks damage if done incorrectly. Professional cleaners have controlled systems. Silk and delicate rugs should be professionally cleaned. We guide you on what’s safe for your specific rug.
How do I clean a flatweave or dhurry?
Flatweaves and dhurries are robust and reversible, so they’re easier to care for. Wash gently if you like, or use professional cleaning. They dry quickly. Less fussy than pile rugs, so they’re popular in high-traffic homes. Regular vacuuming is still important.
How do I clean a wool-silk blend?
Wool-silk blends are popular for their balance. Wool is forgiving; silk is delicate. Together, they’re reasonably durable if cared for gently. Professional cleaning is safest. Avoid bleach or strong chemicals. Vacuuming direction matters—follow the pile for gentler care.
Do you offer rug repair and restoration services?
We stand behind our rugs and offer lifetime support. Tears can be invisibly repaired. Burns can be patched or retuned. Fading can be addressed with professional restoration. We assess damage and provide repair quotes. For large projects, we can arrange collection and restoration.
Can you repair a torn or burned area?
Hand-knotted tears are repaired by re-knotting threads—the repair becomes seamless and invisible. Burns require careful assessment: if the knots are destroyed, we patch with matching material or re-knot that section. Repairs are detailed work and priced accordingly. We can arrange logistics if you need to ship the rug.
How much does rug repair cost?
Repair costs scale with complexity. A single snag is quick and inexpensive. A large tear requires re-knotting multiple threads. We assess damage photos and provide quotes. Rush repairs are available. Repairs are investments but extend rug life significantly.
How do I arrange rug repair?
Ship your rug to us or drop it off if local. Include a note describing the damage and your preferred contact. We assess, quote, and wait for your approval before starting repairs. You’ll receive updates and photos of the work. We ship back with care to ensure the repair arrives safely.
What’s your quality guarantee?
Our guarantee is our reputation. If your rug doesn’t match the approved sample or has defects attributable to our production, we remediate—repair, replacement, or refund. Quality issues within 5 years are our responsibility. This builds long-term trust.