What are delivery timelines?
Shipping timelines depend on destination, rug size, and logistics partner. Domestic shipping is faster; international shipping involves customs clearance and longer transit. We provide exact timelines once production nears completion. Expedited shipping is available at additional cost.
How long does sampling take?
Samples are made to order, so there’s a 1–2 week lead time for dye preparation and production, plus 1 week for shipping. Rush sampling is available (1–2 week timeline) at an additional cost. International shipping may add a few days. We provide exact timelines once you approve designs.
What happens when my rug arrives?
Delivery is coordinated with you. We provide advance notice, tracking updates, and flexibility on delivery timing. Upon arrival, please inspect the rug immediately and report any damage or issues within 5 days. We’re here to address concerns. Take photos if issues arise.
What happens after I approve the sample?
Sample approval signals the green light to begin full production. We confirm all specifications, final dimensions, material batches, and dye colours. Colour matching and material consistency are locked at this point. Changing details after approval adds cost and delays.
Can I make changes after sample approval?
If you request changes after production starts, we pause work, adjust dyes or looms, and restart—adding 2–4 weeks and costs. This is why we invest in the design and sampling phases. If a change is essential, we discuss feasibility and additional costs upfront.
What’s your approval process for designers and architects?
We manage design approvals professionally. For multi-party approvals (designer, architect, client), we facilitate the process and track feedback. Change orders are issued if modifications arise post-approval. This ensures all stakeholders are aligned and accountable.
What happens during production?
Production is hands-on throughout. Raw materials are prepared, looms are warped with your specifications, artisans execute the construction, and finishers perfect edges and details. Quality checks occur at multiple stages. You receive production updates and photos at key milestones.
Can I see my rug during production?
Production transparency builds confidence. We photograph your rug at notable stages so you can see the handmade process firsthand. For hospitality or multi-rug projects, updates are more frequent. You’re welcome to ask for specific milestone photos.
Can I visit your studio during production?
In-person studio visits let you meet artisans and see the handmade process firsthand. We accommodate visits with advance notice. If travel isn’t feasible, we offer detailed video tours showing production stages, looms, and your specific rug in progress.
How is quality controlled during production?
Quality isn’t a final step; it’s continuous. We inspect dyed materials, verify weaving accuracy mid-production, and conduct thorough final inspections. If issues arise, they’re remedied immediately. This thoroughness ensures your rug meets our standards and your expectations.