What if my rug is damaged during shipping?
Damage is rare due to our careful packaging, but we’re prepared. We photograph damage, file claims with insurers, and resolve quickly. You won’t bear the cost of damage caused during transit. This is what insurance covers.
How do you manage multiple rugs in one hospitality project?
Large projects require orchestration. We create master timelines ensuring rugs are produced and delivered in coordinated phases. Colours are matched across rugs to ensure visual consistency. We manage seaming, installation coordination, and handoff to your team. This is where our expertise shines.
What’s the typical scale of a hospitality project?
We’ve executed projects of all sizes. A 10-room hotel might need 20–30 rugs; a large resort might need 100+. Our production capacity accommodates large concurrent projects, and our team grows to manage them efficiently. We discuss project scope, timeline, and logistics upfront.
Do you offer hospitality-specific pricing?
Hospitality projects command different economics than single residential rugs. We offer tiered discounts based on total spend and often work with flexible payment terms aligned with your project milestones. Let’s discuss your budget and scale early.
Do you help with installation logistics?
Installation coordination is especially important for hospitality. We work with your installation partner or recommend experienced teams. We manage delivery timing to align with site readiness. For wall-to-wall carpet, we coordinate installation specialists. This removes logistical burden from you.
What if the sample looks different from the final rug?
Approved samples are our production reference. Quality control ensures the full rug matches the sample colour, material, and craftsmanship. If there’s any significant deviation, we remedy it. This is rare but possible due to material batches or dye variations—we’re transparent about this.
Do you provide installation services?
Installation requires local presence and licensing; we partner with qualified installers instead. For larger projects, we maintain relationships with reliable teams globally. We brief installers on your rug’s specifications and care requirements to ensure proper handling.
How do I communicate feedback on samples?
Photos and written notes help us understand your preferences precisely. Vague feedback (“It’s not quite right”) requires clarification calls. Specific feedback (“The blue should be cooler, similar to the original reference”) allows us to adjust quickly. We also offer sample revision calls to discuss in real-time.
How is the rug packaged and protected during shipping?
Proper packaging is essential. We use acid-free materials, ensure secure wrapping, and use sturdy boxes. Large rugs are placed in specialised shipping containers. All shipments include insurance and tracking. We manage logistics end-to-end so you receive the rug in perfect condition.
Can I request a revised sample?
One revision per sample is often included; additional revisions are charged. However, if a revision is due to our misunderstanding or error, we absorb the cost. Provide specific feedback to ensure we address your concerns accurately. Revision timelines are 2–3 weeks typically.