Can I fully customise the rug?
Complete customisation is our core offering. You’re not selecting from stock options—you’re designing with us. The only constraints are material durability, loom capacity for certain sizes, and production feasibility. We’ll advise on what’s possible within your brief and budget.
How accurate are the visualisations?
Digital visualisations give 90%+ accuracy for how the rug design integrates into your room. Lighting in photos affects perceived colour, so samples show real-world accuracy. Visualisations are tools for confidence, not guarantees—the sample is the true preview.
What can and can’t be customised?
We can customise almost everything. Hand-knotted rugs have maximum width limitations (~4m without seaming). Silk requires special care considerations. Natural materials have colour variation inherently. Our team will outline constraints during your consultation.
Can you do non-rectangular rug shapes?
Non-standard shapes are achievable but require hand-finishing after production. Circular and oval rugs are common. Complex geometric or organic shapes take longer and cost more. We advise on feasibility during design development. Shapes are equally possible in all rug types.
Can I modify a design I found elsewhere?
This is common and actually smart. You’ve found a style you love; we ensure it fits your space and brief perfectly. We’ll analyse the original, understand what appeals to you, and propose modifications that enhance it for your specific project. No copyright concerns for personal residential use.
Can I bring my own design or sketch?
Whether it’s a pencil sketch, digital file, or concept you describe verbally, we can work with it. Our design team will translate your intent into a pattern and colour approach suitable for handmade rugs. We ask clarifying questions about scale, colour, and production feasibility.
What file formats do you accept for design submissions?
Digital files are easier for us to work with, but we’re flexible. If you have high-resolution files, that’s ideal. For sketches, clear lighting and a straight angle help. We don’t require pixel-perfect submissions—we refine everything anyway.
Can you match my sofa colour?
Exact matches vary by material and dye chemistry, but we’re skilled at achieving very close results. We always create a sample first to show colour accuracy before full production. Lighting conditions in photos also affect perceived colour, so we ask clarifying questions.
How accurate are colour matches?
Our dye team has decades of experience matching colours across our material range. Hand-dyed materials like wool may have natural variation (which is part of their charm). We mitigate this through careful dye control and sampling before production. Synthetic colours are more uniform but equally customisable.
Can you custom-dye any colour?
Our dye palette is expansive. We source colour inspiration from nature, art, fashion, and interiors. If you have a specific colour reference—a paint swatch, photo, fabric sample—we match it in our lab before committing to full production. Complex multi-colour designs are also standard.