What’s your quality guarantee?
Our guarantee is our reputation. If your rug doesn’t match the approved sample or has defects attributable to our production, we remediate—repair, replacement, or refund. Quality issues within 5 years are our responsibility. This builds long-term trust.
What warranty do you provide?
Our warranty covers defects we create—seam failures, knot slippage, colour inconsistency. It doesn’t cover stains from accidents or wear from high traffic. This is fair and transparent. After 5 years, rugs are mature and normal wear is expected. Quality rugs last 20+ years even post-warranty.