How do I arrange rug repair?
Ship your rug to us or drop it off if local. Include a note describing the damage and your preferred contact. We assess, quote, and wait for your approval before starting repairs. You’ll receive updates and photos of the work. We ship back with care to ensure the repair arrives safely.
What happens after I approve the sample?
Sample approval signals the green light to begin full production. We confirm all specifications, final dimensions, material batches, and dye colours. Colour matching and material consistency are locked at this point. Changing details after approval adds cost and delays.
Can I make changes after sample approval?
If you request changes after production starts, we pause work, adjust dyes or looms, and restart—adding 2–4 weeks and costs. This is why we invest in the design and sampling phases. If a change is essential, we discuss feasibility and additional costs upfront.
What are delivery timelines?
Shipping timelines depend on destination, rug size, and logistics partner. Domestic shipping is faster; international shipping involves customs clearance and longer transit. We provide exact timelines once production nears completion. Expedited shipping is available at additional cost.
What’s the typical project timeline?
This includes consultation (1–2 weeks), design development (2–3 weeks), sampling (2–3 weeks), production (4–10 weeks depending on complexity and rug type), and shipping (1–2 weeks). Fast-track options are available for urgent projects. We provide detailed timelines once you brief us.
How does The Weaver work?
Our process is structured but flexible. We begin with a consultation to understand your space, brief, and budget. We then develop designs iteratively, create samples for approval before full production, and manage delivery and installation coordination. The entire process typically takes 12–20 weeks depending on complexity and rug size.