What if my rug has a defect?
Manufacturing defects are rare but possible. We take responsibility and fix them quickly. Send clear photos showing the issue and its location. We decide on the best remedy based on the defect severity. Most issues are resolvable through repair; replacement is offered for serious defects.
What if I love a colour but it doesn’t exist in my chosen material?
Sometimes the ideal colour isn’t technically dyeable in your first-choice material. We work around this by either finding a material that works or adjusting your colour direction to complement your space while staying in your preferred fibre. Most projects find a happy balance.