How do I arrange rug repair?
Ship your rug to us or drop it off if local. Include a note describing the damage and your preferred contact. We assess, quote, and wait for your approval before starting repairs. You’ll receive updates and photos of the work. We ship back with care to ensure the repair arrives safely.
What if my rug is damaged during shipping?
Damage is rare due to our careful packaging, but we’re prepared. We photograph damage, file claims with insurers, and resolve quickly. You won’t bear the cost of damage caused during transit. This is what insurance covers.
How is the rug packaged and protected during shipping?
Proper packaging is essential. We use acid-free materials, ensure secure wrapping, and use sturdy boxes. Large rugs are placed in specialised shipping containers. All shipments include insurance and tracking. We manage logistics end-to-end so you receive the rug in perfect condition.
Do you ship internationally?
International shipping is standard for us. We work with DHL, FedEx, and regional carriers depending on destination and rug size. All costs are quoted upfront including customs and delivery. We typically manage door-to-door service for large projects.