How do I communicate feedback on samples?
Photos and written notes help us understand your preferences precisely. Vague feedback (“It’s not quite right”) requires clarification calls. Specific feedback (“The blue should be cooler, similar to the original reference”) allows us to adjust quickly. We also offer sample revision calls to discuss in real-time.
Can I request a revised sample?
One revision per sample is often included; additional revisions are charged. However, if a revision is due to our misunderstanding or error, we absorb the cost. Provide specific feedback to ensure we address your concerns accurately. Revision timelines are 2–3 weeks typically.