How can I trust the quality?
Trust is earned through transparency and delivery. We show you the process, welcome questions, and stand behind our rugs. Our portfolio speaks for itself. Client testimonials are genuine and verifiable. We’re here for the long term, not just the sale.
Why does silk cost more than wool?
Pure silk fibre costs significantly more than wool. Dyers and weavers require more expertise to handle silk without damage. Quality control is more rigorous. The result is a material that’s visually luxurious but more expensive to produce. Silk-wool blends offer balance.
What if the sample looks different from the final rug?
Approved samples are our production reference. Quality control ensures the full rug matches the sample colour, material, and craftsmanship. If there’s any significant deviation, we remedy it. This is rare but possible due to material batches or dye variations—we’re transparent about this.
How is quality controlled during production?
Quality isn’t a final step; it’s continuous. We inspect dyed materials, verify weaving accuracy mid-production, and conduct thorough final inspections. If issues arise, they’re remedied immediately. This thoroughness ensures your rug meets our standards and your expectations.
Do you provide installation services?
Installation requires local presence and licensing; we partner with qualified installers instead. For larger projects, we maintain relationships with reliable teams globally. We brief installers on your rug’s specifications and care requirements to ensure proper handling.
What knot density options are available?
Higher knot density = finer detail and durability. Lower density = faster production and lower cost. Hand-tufted rugs have visual “pile” rather than true knots. We discuss density based on your design complexity and budget during development. Standard densities balance beauty and cost-effectiveness.
What underlays do you recommend?
There’s a direct correlation between underlay quality and rug longevity and safety. We source premium underlays and can include them in your order. Standard choice is natural rubber with felt backing—it’s durable, long-lasting, and safe on all flooring types.
What do samples include?
Samples are tangible representations of the final rug. You’ll see the exact dye colour, how silk or wool feels, the pile height, and pattern clarity. Samples are typically 12×12 inches, which is large enough to assess quality and aesthetics accurately. You can compare multiple samples side by side.
What’s the difference between hand-knotted and hand-tufted rugs?
Hand-knotted rugs have each knot tied to the base, making them reversible and extremely durable—often 20+ years of high traffic. Hand-tufted rugs use a tufting gun to insert pile into a base, then back-coat for stability. They’re durable but not reversible. Hand-tufted is ideal for most residential spaces and is 30–40% more affordable.
What resolution and quality do my reference photos need to be?
Low resolution is fine for initial direction-setting, but once we’re designing, clearer images help us understand your space, lighting, and colour palette better. If shooting specifically for us, natural daylight and multiple angles are helpful. We can work with most photo quality.