How is the rug packaged and protected during shipping?
Proper packaging is essential. We use acid-free materials, ensure secure wrapping, and use sturdy boxes. Large rugs are placed in specialised shipping containers. All shipments include insurance and tracking. We manage logistics end-to-end so you receive the rug in perfect condition.
Should I use a rug underlay?
Non-slip underlays are essential safety and preservation. They prevent rug migration, protect hardwood or stone from moisture, and reduce sound in apartments. We can source quality underlays as part of your project or advise on sourcing. Underlay cost is typically 15–20% of the rug cost.