Should I use DIY carpet cleaning machines?
DIY machines risk oversaturating fibres, which damages hand-knotted and natural material rugs. If you choose to use a machine, use it sparingly on low-moisture settings. We recommend professional cleaning as the safest approach, especially for investment rugs.
Can I wash my rug in water?
Hand-washing (gentle water rinse) is traditional and effective for wool rugs. However, it’s labour-intensive and risks damage if done incorrectly. Professional cleaners have controlled systems. Silk and delicate rugs should be professionally cleaned. We guide you on what’s safe for your specific rug.
What support do you offer architects and designers?
Architects and designers are partners in our business. We provide professional support: detailed specs for documentation, trade pricing, flexible payment arrangements, and priority communication. We attend design meetings if helpful and collaborate on specification language.
Do you provide installation services?
Installation requires local presence and licensing; we partner with qualified installers instead. For larger projects, we maintain relationships with reliable teams globally. We brief installers on your rug’s specifications and care requirements to ensure proper handling.
Do you work with interior designers and architects?
Designers and architects are core to our business. We provide custom invoicing, extended payment terms, technical specifications, and collaborative design development. We also maintain relationships with repeat designers for smoother, faster projects.