What if my rug is damaged during shipping?
Damage is rare due to our careful packaging, but we’re prepared. We photograph damage, file claims with insurers, and resolve quickly. You won’t bear the cost of damage caused during transit. This is what insurance covers.
How is the rug packaged and protected during shipping?
Proper packaging is essential. We use acid-free materials, ensure secure wrapping, and use sturdy boxes. Large rugs are placed in specialised shipping containers. All shipments include insurance and tracking. We manage logistics end-to-end so you receive the rug in perfect condition.