How long does sampling take?
Samples are made to order, so there’s a 1–2 week lead time for dye preparation and production, plus 1 week for shipping. Rush sampling is available (1–2 week timeline) at an additional cost. International shipping may add a few days. We provide exact timelines once you approve designs.
What are delivery timelines?
Shipping timelines depend on destination, rug size, and logistics partner. Domestic shipping is faster; international shipping involves customs clearance and longer transit. We provide exact timelines once production nears completion. Expedited shipping is available at additional cost.
What’s the typical project timeline?
This includes consultation (1–2 weeks), design development (2–3 weeks), sampling (2–3 weeks), production (4–10 weeks depending on complexity and rug type), and shipping (1–2 weeks). Fast-track options are available for urgent projects. We provide detailed timelines once you brief us.
How long is the production phase?
Large hand-knotted rugs can take 8–10 weeks or more if the design is intricate. Hand-tufted rugs typically take 4–6 weeks. Flatweaves are 3–5 weeks. Production is artisanal, so timelines aren’t static, but we provide estimates and keep you updated.
What’s your response time?
If you contact outside Indian business hours (9 AM–6 PM IST), you’ll hear from us the next working day. Urgent matters flagged in subject lines receive priority.