Should I use DIY carpet cleaning machines?
DIY machines risk oversaturating fibres, which damages hand-knotted and natural material rugs. If you choose to use a machine, use it sparingly on low-moisture settings. We recommend professional cleaning as the safest approach, especially for investment rugs.
Do you work directly with homeowners?
Direct-to-homeowner projects are common and equally important to us. You have the same access to our team, design process, and material options. There’s no hierarchy—your project receives the same attention as a designer’s.