How long does sampling take?
Samples are made to order, so there’s a 1–2 week lead time for dye preparation and production, plus 1 week for shipping. Rush sampling is available (1–2 week timeline) at an additional cost. International shipping may add a few days. We provide exact timelines once you approve designs.
Do you help with installation logistics?
Installation coordination is especially important for hospitality. We work with your installation partner or recommend experienced teams. We manage delivery timing to align with site readiness. For wall-to-wall carpet, we coordinate installation specialists. This removes logistical burden from you.
What are delivery timelines?
Shipping timelines depend on destination, rug size, and logistics partner. Domestic shipping is faster; international shipping involves customs clearance and longer transit. We provide exact timelines once production nears completion. Expedited shipping is available at additional cost.
What happens when my rug arrives?
Delivery is coordinated with you. We provide advance notice, tracking updates, and flexibility on delivery timing. Upon arrival, please inspect the rug immediately and report any damage or issues within 5 days. We’re here to address concerns. Take photos if issues arise.
Do you ship internationally?
International shipping is standard for us. We work with DHL, FedEx, and regional carriers depending on destination and rug size. All costs are quoted upfront including customs and delivery. We typically manage door-to-door service for large projects.