Studio and Assistance

Answers to your questions about The Weaver’s Rugs.

Is there a showroom I can visit?

Yes, absolutely! We have showrooms in Mumbai. For more details or to find a store near you, please visit our Contact Us page.

How we work

At The Weaver, we specialize in crafting bespoke rugs that combine artistry and functionality. Our process begins with understanding your unique vision, followed by designing custom patterns, selecting high-quality materials, and tailoring the rug to fit your space perfectly. Each piece undergoes thorough quality checks, ensuring it aligns with your expectations, and we provide seamless delivery and placement assistance. For more details, visit The Weaver – How It Works.

Still have questions? We’re here to help!

Feel free to contact our customer service team. You can call us at 8657666015, send a WhatsApp message to 8657666015, or email us at [email protected]. We look forward to assisting you

Who is The Weaver?

Founded with a philosophy that every interior deserves a rug as unique as its vision, we specialise in made-to-order pieces across multiple techniques and materials. Our studio combines design expertise with artisanal craftsmanship.

What makes The Weaver different?

Our difference lies in our collaborative approach, material palette, and ability to execute both small residential projects and large hospitality installations. We don’t just manufacture—we design and problem-solve with you.

What do you specialise in?

We specialise in hand-knotted, hand-tufted, flatweaves, handloom, and wall-to-wall carpet solutions. Each piece is designed collaboratively and executed with precision to match your interior vision and budget.

Can you work with any interior style?

Our material, colour, and design range is broad enough to complement any interior language. We’ve executed projects from minimal Scandi-inspired spaces to ornate heritage-influenced designs. We ask questions upfront to understand your vision.

Where is The Weaver located?

Our studio is based in India where production occurs, but we collaborate with clients worldwide. We’ve shipped to over 40 countries and work seamlessly across time zones with digital tools and logistics partners.

Do you ship internationally?

International shipping is standard for us. We work with DHL, FedEx, and regional carriers depending on destination and rug size. All costs are quoted upfront including customs and delivery. We typically manage door-to-door service for large projects.

How does The Weaver work?

Our process is structured but flexible. We begin with a consultation to understand your space, brief, and budget. We then develop designs iteratively, create samples for approval before full production, and manage delivery and installation coordination. The entire process typically takes 12–20 weeks depending on complexity and rug size.

How do I get started?

Initial consultations are typically 30–45 minutes via video call or in-person if you’re local. We ask about your project scope, interior style, and decision timeline. After the call, we send a tailored proposal and next steps if proceeding. No obligation.

Do you charge for consultations?

We offer one free discovery call to all potential clients. If you decide to move forward, we provide a detailed estimate for design development, sampling, and production. This ensures you know investment before committing.

What information do you need from me?

The more we understand about your interior—flooring, walls, existing furniture, lighting, and aesthetic direction—the better we can propose. Timeline and budget context also shape our recommendations. We don’t need perfection; rough inspiration suffices for the first conversation.

How do I prepare for a consultation call?

The richer your reference material, the more tailored our recommendations. Screenshots from Pinterest, interior design magazines, or competitor rugs work well. Be honest about timeline and budget—this prevents misaligned proposals. Have measurements of your space ready if possible.

Can I share inspiration images and references?

Visual references help us understand your aesthetic direction far better than written descriptions. Share everything—competitor products, interior styles, colour combinations, textures, lighting moods. The more you share, the more accurately we can design for you.

How do I contact The Weaver?

For urgent matters, call our studio directly. For comprehensive enquiries, email works best—attach your reference images and a brief overview of your project. We also offer WhatsApp for international clients who prefer quick messaging.

What’s your response time?

If you contact outside Indian business hours (9 AM–6 PM IST), you’ll hear from us the next working day. Urgent matters flagged in subject lines receive priority.

Can I call instead of emailing?

Phone calls are perfect for quick clarifications or if you prefer direct conversation. We keep calls brief unless they’re scheduled consultations. Email ensures we have your full brief documented. Both work—choose what suits you.

Do you work with interior designers and architects?

Designers and architects are core to our business. We provide custom invoicing, extended payment terms, technical specifications, and collaborative design development. We also maintain relationships with repeat designers for smoother, faster projects.

Do you work directly with homeowners?

Direct-to-homeowner projects are common and equally important to us. You have the same access to our team, design process, and material options. There’s no hierarchy—your project receives the same attention as a designer’s.

What’s the difference between residential and trade pricing?

Trade pricing reflects designer markup expectations and long-term relationship benefits. Residential clients can achieve similar discounts through bulk orders or referral programs. There’s flexibility in pricing if you’re planning multiple rooms or referring colleagues.

How do I contact The Weaver?

For urgent matters, call our studio directly. For comprehensive enquiries, email works best—attach your reference images and a brief overview of your project. We also offer WhatsApp for international clients who prefer quick messaging.

What’s your response time?

If you contact outside Indian business hours (9 AM–6 PM IST), you’ll hear from us the next working day. Urgent matters flagged in subject lines receive priority.

Can I call instead of emailing?

Phone calls are perfect for quick clarifications or if you prefer direct conversation. We keep calls brief unless they’re scheduled consultations. Email ensures we have your full brief documented. Both work—choose what suits you.

Find your perfect rug

Filter, explore, and discover the rug your space has been waiting for.

Find Your Perfect Rug

Find Your Perfect Rug

Answer a few quick questions and we'll shortlist the best options for your space.

Section

Upload your vision.

Share your design concept, moodboard, or sketch. Our craftsmen will translate it into a bespoke rug — any size, any material, any motif.

Upload Your Vision

    Upload Your Inspiration

    Already have a rug idea? Let’s bring it to life.

    Upload a reference image, Pinterest inspiration, hotel project, artwork, or existing rug design. Our specialists will review it and get in touch with a customized recommendation.

    Our Simple Process

    Upload Inspiration

    Share images, sketches, Pinterest saves, or references.

    Expert Review

    Our design team evaluates your project requirements.

    Consultation Call

    We discuss materials, sizing, and customization.

    Bespoke Recommendation

    Receive your tailored rug solution.

    Get a Quick Quote

    Tell us what you need. We’ll make it exist.

    Get a Quick Quote
    Where will your rug be?
    Select a design style
    Select a rug shape

    Transform Your Space

    Customized rugs & carpets to match your unique requirements.